Author Archives: Vanessa Clark

Geo-targeting: revving up mobile marketing

I regularly receive SMS alerts from an independent fishmonger that I support. They’re owner-run, only support sustainable fishing, affordable, and the fish is far fresher than the supermarkets with their elaborate cold-chains. The problem is that they are located in a part of Cape Town that I don’t often go to, and am unlikely to go to just to buy fresh fish, irrespective of how enticing their offers are.

Sure their regular SMSs keep them front of mind for when I am in the area, but how much more effective would it be for them to send me personalised offers when I am in the area, perhaps based on what I have previously purchased (tuna, yes please; hake, not so much, thanks)? Or, if I have driven past the shop three times and not popped in, a super-duper offer to entice me, once a loyal customer, back into the store?

Done well, this geo-targetted mobile marketing could make me feel valued as a customer, get me back in the shop to see new products, increase sales for the fishmonger, and make me a loyal customer once again. Who knows, I may drive past just to see what specials pop up on my smartphone.

Done badly, this could be a super-creepy, very annoying service that at best makes me unsubscribe from the service, and at worst makes me find a new fish shop, complain bitterly and publicly in person and online, as well as taking the shop to task for spamming me.

So the devil is in the detail and as with all marketing, the detail starts with getting your customer to opt in, making it very clear what they are opting in to, and then making it very easy to opt out. When it comes to personalisation, there is a fine line between creating a connection with a customer and coming across as a downright stalker. (What do you mean you hope I enjoyed my leftover tuna mayo sarnies for lunch today?!?)

From the point of view of the marketer, clever processes need to be put in place to make it appear that they are sending me a suitably personalised message, when in fact it’s the same message sent to a group of customers with a similar profile.

So that’s the deal with the devil that mobile marketers have to make. On the one hand, the very personal, “take it with you wherever you go” mobile device unlocks the ultimate in customer targetting and personalisation: geo-targetting. But, the flipside is that a badly implemented campaign has a similar potential to anger and alienate customers like never before.

Of course in my example above, a mechanism would have had to be put in place for my fish shop to pick up my location when I was in the neighbourhood. First prize for them would be for me to agree that they locate me automatically as soon as I enter a certain pre-defined area – this way they don’t have to rely on me checking in to know where I am. Personally I would need to have a very trusted relationship with a company or brand to do this, and the benefits to me had better be pretty good. I can see this working well for extremely aspirational lifestyle brands, but also even mom ‘n pop shops, like my fishmonger, where a personal, off-line relationship already exists.

Other options are for companies to tap into existing social media location services such as Foursquare, Gowalla and Facebook Places. While the element of personalisation might be slightly less in these instances, savvy marketers should know enough about their customers to pinpoint what deals will entice them to their business.

Finally, as mobile advertising and mobile ad networks become more sophisticated, it will be increasingly possible to target advertising by location. For instance, you could do a search on Google for a plumber in central Johannesburg and have a web ad for a plumber pop up on your screen. Add time into the mix and things get more targeted: searching for a restaurant at 7 am in the morning and you’re probably looking for a breakfast venue, while the same search at 5.30 pm implies you are probably looking for a dinner deal.

So, while I would argue that geo-targetting as a mobile marketing tactic is still approaching the runway, it is poised for take-off, and done right can up the rev count of most marketing campaigns.

First published on Vomo.

Mobile pips radio, and why this is important for marketers

We’re regularly throwing around stats providing evidence for just how much South Africans love their mobile phones, but this latest stat from Nielsen on the size of the South African cell phone market demonstrates a pretty significant shift, and should make marketers sit up and take a lot of notice. And then take a close look at their current marketing mix to make sure they are taking advantage of this new media dynamic.

According to Nielsen’s recently released Mobile Insights study in South Africa, more South Africans (29 million) use mobile phones than listen to the radio (28 million). This is a profound shift, as radio has always been seen as the darling of both South African advertisers and PR folks, thanks to its massive reach and excellent results.

TV comes in third, with 27 million viewers in South Africa. DSTV/M-Net viewers are at 5.5 million and internet users at 5 million. The report doesn’t say, but based on other industry numbers, this is most likely desktop internet users.

Now of course this doesn’t imply advertisers should abandon radio and TV in favour of mobile devices, but it does indicate that savvy advertisers and marketers have the opportunity to up their game and steal the march on their competitors with compelling multi-channel campaigns, leveraging the distinct benefits of mobile.

Speaking at the Mobilize 2011 conference last week, another Nielsen analyst, general manager of digital Jonathan Carson, pointed out that based on their tracking of how people use smartphones and tablets, it becomes very clear that tablets specifically are used while doing other things, especially watching TV. This, said Carson, provides TV companies with both an opportunity and a challenge: while their audiences might be highly distracted, they also have the opportunity to present more of a surrounded environment for their audience and advertisers.

The same can be said about mobile’s surging ahead of radio and TV in South Africa. It is highly, highly likely that very often cell phones are being used while people are listening to the radio and watching TV. So if brands aren’t considering digital and especially mobile at the outset of any campaign, these stats should be a big wake up call. While your consumers are listening to and watching your beautifully crafted traditional advertising, they are holding in their hands and engaging with a cell phone – the ideal time to get them to take the next step and deepen their brand engagement via a device they love.

Or if, as a brand or agency, you are thinking mobile from the outset, what are you doing to use the platform to make this most of this multi-tasking media dynamic in new, clever and appropriate ways? SMS shortcodes are still one of the easiest and most effective (when done right) ways to bridge the gap between traditional media and more interactive, digital media. But depending on your brand and your customers, the sky is the limit when it comes to gaming, augmented reality, QR codes and user-generated content, to name a few.

Mobile is also the bridge to social media. Nielsen says 11 percent of South Africans use their mobiles to go online, and consumers aged 25-34 are the heaviest users. Facebook is the most popular social media platform, used by 85 percent of mobile subscribers and half of all users of Facebook in South Africa access the site via their mobiles.

No doubt in a few years time we are not even going to be having this discussion: mobile, social and digital are going to be just another line item in a multi-channel campaign, rather than an afterthought or a crazy new idea we’re “just trying out”. Until then, though, forward-thinking brands have the chance to break new ground – it’s where your customers already are, after all.

First published on Vomo.

Mobile marketing post-Steve Jobs

So the sky didn’t fall in after all, nor have we reverted to drawing on the cave walls with charcoal, or sending each other messages with smoke signals since Steve Jobs’ retirement as Apple’s chief executive last month.

Instead, let’s all take a deep breath and start to consider what Jobs’ departure — strictly speaking a change in role, he is now chairman of Apple’s board — means for mobile marketing.

For a start, Jobs is undeniably the great disruptor when it comes to the mobile industry. As Justin Siegel, CEO of MocoSpace, said Steve Jobs was responsible for making voice calls a peripheral feature of a mobile phone. And despite the limitations of the iPhone, there is no denying it is a thing of beauty when it comes to usability.

Then enter the iPad. Clearly not a phone, and can do a lot of what you usually use a desktop or laptop computer for, but very definitely a mobile device.

Last year the third piece of the puzzle fell into place. iAds is a closed mobile ad delivery platform that allows iOS developers to monetize their apps, and brands to engage with users of Apple’s mobile devices — in a more exciting way than previously possible with mobile advertising, according to Jobs. The key, apparently, is entrenching mobile advertising into iOS4. Generally the jury appears to still be out when it comes to the success of iAds and how innovative it really is.

According to Jeff Hasen at analysts Mobile Groove: “[iAds] has been a large disappointment for many advertisers and others (like me) who looked at Apple’s move into mobile advertising as a milestone and much needed push to move the industry along.”

Hasen continues to say though that if iPhone is also sold via Sprint and T-mobile in the US, as is expected to happen this year, the critical mass needed for advertisers to see real returns might become a reality. And if we know one thing about Apple fans, they are willing to wait while bugs get worked out of products and service.

So what’s next?

Steve Jobs continues to be involved with Apple as chairman of the board, and industry commentators say he is expected to remain involved in product and strategy development. Tim Cook, former chief operating officer who now takes over the chief executive reins from Jobs, has sometimes been dismissed as an accountant and lacking Jobs’ flair, passion and charisma. However, general consensus seems to be he is a solid pair of hands and can execute the current plan well.

Cook himself said in an email to Apple staff: “I want you to be confident that Apple is not going to change. I cherish and celebrate Apple’s unique principles and values. Steve built a company and culture that is unlike any other in the world and we are going to stay true to that – it is in our DNA. We are going to continue to make the best products in the world that delight our customers and make our employees incredibly proud of what they do.”

The market seems to be calm so far as well, after a few shaky days immediately after Jobs’ resignation announcement. Gartner analyst Van Baker said: “My suspicion is that Apple will do just fine. There are so many talented people there and Steve’s attention to detail is baked into the culture.”

And while it appears to be business as usual at Apple, it is going to be interesting to watch what Apple’s competitors do. Shares in Samsung Electronics, the manufacturer of iPad competitor the Galaxy tablet, rose three percent, while LG Electronics jumped four percent after Jobs’s announcement, reported Memeburn. Samsung certainly seems to be upping the ante in terms of marketing and smartphones sales in recent months, so it wouldn’t be too surprising if it took this opportunity to grab market share from Apple.

As ever, it seems, mobile marketers need to stay nimble and on their toes, ready to respond to a constantly changing, but always growing, market.

First published on Vomo.

Out of Africa: the top 5 mobile inventions

Africa and mobile technology are a match made in heaven. Mobile technology has allowed hundreds of thousands of people to leapfrog traditional, and poorly implemented, wired telecommunications to be able to communicate over vast distances. Add in to the mix the necessity to find innovative ways to get around constraints, plus the MacGyver-ish ability to take bits and pieces of one thing and build something else, and it’s not surprising that so many mobile inventions have come out of the continent.

Here are the top five mobile inventions we recommend you take a look at:

  1. M-Pesa

    Even though M-Pesa had a pretty disappointing start in South Africa, with only around 100 000 registrations in its first nine months, it definitely ranks up there as one of Africa’s top mobile inventions, and has been deployed as far afield as Afghanistan and Fiji. M-Pesa was launched by the former CEO of Kenyan mobile operator Safaricom, Michael Joseph, in 2007. Today, 15 million of Safaricom’s 17.5 million subscribers use the system to transfer US$700-million per month, according to Joseph, speaking before the 5th Annual Mobile Banking and Emerging Application Summit.M-Pesa gives people who do not have bank accounts and previously only dealt in cash a way to safely and cost-effectively transfer money via their mobile phones. Safaricom, in partnership with Kenya’s Equity Bank, also allows customers to earn interest on M-Pesa balances.

  2. Fundamo

    Mobile banking golden child, Fundamo, announced a cool US$110 million (R750 million) acquisition by Visa this month. The company, founded by Hannes van Rensburg, ex-Sanlam CIO, in Cape Town’s northern suburbs, provides mobile banking infrastructure to mobile operators and financial institutions.Like M-Pesa, Fundamo proves that cellphones are key to providing banking services to the large number of people around the world who don’t qualify for, or have access to, a bank account. Fundamo has more than 50 active mobile financial service deployments in more than 40 countries around the world, including 27 in Africa, Asia and the Middle East. These deployments currently have five million registered subscribers, and have the potential, the company says, to reach in excess of 180 million people.

  3.  MXit

    Arguably the bane of many parents’ lives, MXit, founded in Stellenbosch, South Africa in 2003, is the free online instant messenger and social networking platform that allows users to instant message via a cellphone at a fraction of the cost of a text message. For a small fee, as well as your data charges, users can also buy goods such as wallpapers and ringtones, or have conversations in the MXit chat rooms.User numbers are tricky to pin down, but are understood to be in the region of 10 million active unique users and 25 million registered users — primarily in South Africa, but also in Indonesia and other countries around the world. Increasingly marketers, educators and professionals in the healthcare industry are realising that MXit is an effective way of reaching the youth and young adult market. Next on the cards for MXit is a mobile wallet in partnership with wiWallet to allow purchases of larger items such as airtime, electricity and retail goods.

  4. Ushahidi

    Ushahidi was born during the Kenyan election riots in 2007, when blogger Juliana Rotich wanted a way to allow people on the ground to report on violence, with the information primarily being captured by cell phone. Since then the Ushahidi team has built a powerful platform that captures information during a crisis, and displays it on a map to allow emergency services and other parties to get a crowdsourced view of what is happening.It was recently used as quickly as two hours after the Japanese earthquake earlier this year to identify locations where people might be trapped, dangerous areas, and the location of food and water supplies. Ushahidi has been used around the world during both political and natural crises in the USA, Haiti, Libya and India, amongst others.

  5. JamiiX

    Another messaging platform, JamiiX grew out of a mobile instant messaging service used to counsel teenagers affected by drugs, alcohol addiction, and HIV in the Cape Flats area of Cape Town. The JamiiX platform was developed by South African, Marlon Parker, to effectively manage multiple mobile chat and mobile social networks streams. It allows eight counsellors to have 300 instant messaging (IM) conversations in one hour, massively increasing their ability to assist those who need help.It was released for third party use in 2010, and the WHO (World Health Organisation) has deployed JamiiX, in conjunction with MXit, in Indonesia to aid communications after natural disasters. Deployments are also underway in Nigeria and Malaysia.

First published on Vomo.

The state of mobile marketing in South Africa: Where are the case studies?

South Africa is well-known as a global leader in the mobile space — within our borders in any case – and we have been credited with a number of world-wide firsts including pre-paid mobile accounts, and SMS banking alerts. Indeed, some of our best-known, local-global success stories are mobile related — think Fundamo, MXit and Clickatell.

Unfortunately, I’d argue, we aren’t always the best at shouting our successes from the rooftops, and I am concerned that I am seeing the same thing happen in the mobile marketing space. By rights, we should be setting the standard for real results-orientated, broad-based mobile marketing campaigns. Let’s ignore, for the minute, the fact that headline writers all to often favour the sexy, yet very niche iPhone, over more bread ‘n butter stuff that is actually reaching a target audience in a highly effective way. I’m still not seeing awesome case studies coming from South African companies and agencies, with real results and ROI data attached to them.

I did a brief round up of how others in the industry would summarise the state of mobile marketing in South Africa today:

BulkSMS’s Pieter Streicher reminds us that permission-based marketing is here to stay, especially when it comes to mobile marketing:

By now, most companies should have woken up to the fact that if they want to stay in business for any length of time, permission-based marketing is the order of the day. In other words, get permission from customers and potential customers before marketing to them. What companies might not yet realise, is that SMS can be key to gaining this permission.

But, all too often the ball is dropped after the first engagement, making the customer database worthless. Once a company has started an SMS conversation with a customer – whether via an in-store promotion, on-package competition, TV ad or at an event – the engagement needs to be extended via a subscription to a VIP club, offer discounts and vouchers, provision of useful information or any number of other value-based offerings via a range of communication channels, including SMS.

An upbeat Mike Stopforth from Cerebra says:

It’s been an extremely exciting second-half of 2011 so far for mobile marketing. The sale of MXit to World of Avatar promises the continued growth and development of the mammoth instant messaging platform, while other homegrown applications like Motribe.com continue to achieve maturity and attract key clients and brands. The days of mobile marketing being limited to an SMS campaign and a mobisite are long gone, with agencies and clients alike looking to integrate mobile into marketing campaigns and online community management. In some cases we’re even seeing mobile lead marketing efforts. It’s an exciting time to be in mobile and I look forward to what 2012 will reveal!

Speaking of MXit, the mobile messaging company’s new owner and boss, Alan Knott-Craig feels we’re only at the beginning of what is to come:

Brands are only now awaking to the marketing opportunities presented by mobile phones…. Vodacom sends over 20 million Please Call Me’s every day. Each message ends with a short paid-for advert. They are sold out months in advance! At MXit we have over R1 billion of advertising inventory this year. Ten million people engage with MXit on a daily basis, spending an average of 45 hours a month on the platform. Show me another property like that and I’ll eat my hat.

Google’s head of mobile for SA, Brett St Clair pinpoints 2012 as the year of the smartphone in SA, as well as the opportunity that exists for shopping and mobile. He also points out that perhaps I haven’t been paying attention, with SA agencies winning international mobile marketing awards:

South Africa lead the way early in 2009 with Mobile Web Marketing, ranking in top 3 countries in the world for traffic volumes. Things have evolved and with around 6.7 million smartphones in the Market and this is on a rapid growth path as low cost Android handsets enter the market so we are seeing South Africa top the charts once again with mobile marketing audience engagement. This time consumers are engaging with search on mobile smartphones, using apps and HTML5.

Already 1 in 3 searches have a location element in them, consumers are using their phones as shopping companions on the go. 2012 will definitely be the year of the smartphone in South Africa, this will allow marketers to engage with audiences using rich media, contextually relevant targeting features and complete end to end tracking on phones. It is great to be working in one of the most innovating countries in the world when it comes to Mobile Marketing, last year South African marketing agencies won 3 out of the 5 international MMA Awards (Mobile Marketing Association), I am looking forward to this year’s event.

While all of these are great points, notice what’s missing from the industry at large? Real-life examples of effective campaigns, whether stand alone or as part of a multi-channel campaign, with actual results and outcomes. Instead, unfortunately, we are being fed and/or are resorting to case studies from abroad, typically more suited to a US or European, iPhone-wielding market.

First published on Vomo.

How to drive customer engagement via mobile

Unlike any other digital device, mobile phones – especially smartphones – have entrenched themselves in so many parts of our lives, both online and offline. This is perhaps unsurprising, given we take our mobile phones everywhere with us, and typically have a pretty close relationship with them.

Recent statistics show to what extent the smartphone is already impacting our on- and offline shopping experiences, and this provides retailers and mobile marketers potentially very fertile ground for driving customer engagement via mobile.

According to Google’s Our Mobile Planet data, 28% of South African smartphones users say they take their smartphones along with them to compare prices and inform themselves about products while shopping. 26% have changed their mind about buying a product or service while in-store, based on the information they discovered using their smartphones. And, this behaviour extends to online shopping as well: 27% of South African smartphone users have changed their mind about buying a product or service online as a result of info they have gathered using their smartphone.

Only 15% of South African smartphone users have used mobile coupons for shopping in-store however, so it seems we have a long way to go when it comes to proactively engaging with customers via their smartphones.

Here are five suggestions for driving customer engagement via mobile:

1. Go online

Far too many retailers in South Africa barely have an adequate desktop internet site, not to mention mobile site (a PDF of a brochure does not constitute an adequate online presence). Not only should product or service information be easily available online, with pricing and contact information, the site should be mobile optimised for the smartphone users searching for product and pricing information on-the-fly (take a look at how Gap tripled its conversion rates with its m-commerce site). Based on the data above, it is clear that consumers are going to walk out your store, or pick up a competitor product off the shelf, if they can get better information online, via their smartphone, from your rival.

2. Be clever about QR codes

QR codes have received a fair bit of bad press recently, but I am tending to agree with the opinion that this is because they have been poorly implemented, rather than the lack of any intrinsic marketing value in the technology itself. The concept is still relatively new, with best practices and comparative data still emerging, but used right could be a very powerful way of driving customer engagement via a mobile device. Marketers need to think through their QR code campaigns a bit better for this to happen, including how the campaigns are constructed, the content provided by the barcode, and the follow-ups and calls to action.

3. Build a mobile community

We’ve been all about online communities for the last few years, but it’s obvious that with so many “mobile-first” and “mobile-only” internet users out there, mobile communities are going to be crucial to engaging with customers. Brands such as Guinness are doing interesting things with mobile communities in Nigeria via Motribe – and it would be fascinating to see how this has impacted Guinness’s customer engagement in that market.

4. Don’t forget about the feature phones

It’s definitely not all about smartphones, especially in South Africa, where more basic phones still comprise 85% of the market. This will change, with more affordable smartphones coming online, but feature phone users are unlikely to ever disappear completely. Here, the humble SMS can be very effective in driving customer engagement, as long as your campaign – as with QR codes – is well-planned, shares interesting and diverse information, and has a strong and clear call to action.

5. Make mobile coupons easy and worthwhile

Our Mobile Planet says 54% of SA smartphone users wouldn’t mind receiving ads if they received rewards or freebies. But only 15% have used a coupon to buy a product in-store. Now while South Africa doesn’t have as strong a coupon culture as America does, it has been my experience that all too often mobile coupons are too complicated, have too many catches or are just not easy to use. But the stats seem to indicate that some work here could go a long way to driving customer engagement.

First published in Vomo.

Up close and personal with near infrared

There is no denying that science is getting more popular, and perhaps even sexier. Just take a look at the success of TV show, The Big Bang Theory, or how many times Professor Stephen Hawkings has appeared on The Simpsons. (It’s five, and he’s been mentioned another two times.) But the near infrared spectroscopy (NIRS) community are concerned they might be getting left behind.

At NIR 2011, the 15th international conference on NIRS, held in Cape Town in May this year, the community gathered to discuss ways to popularise their field. On face value, it appears that NIR is playing second fiddle to related technologies such as microwaves and x-rays, both household names thanks to applications that people encounter in their daily lives.  Digging a bit deeper, there are however some pretty interesting applications of NIR that could raise awareness of the field and be the key to popularising the technology. As Professor Heinz Siesler of the University of Duisberg-Essen said: ‘We don’t know how to communicate in a popular way and transfer knowledge on a more popular basis.’

It turns out that NIRS is fairly widely used in South Africa, from studying fossils, to measuring the alcohol and sugar content in wine, protein, fat and moisture during the food production process.

Dr Marena Manley, of the Food Science Department at the University of Stellenbosch, is on a drive to increase local uptake of the technology and also adapt the implementation to better suit local requirements.

‘While NIR technology is used in South Africa, we are lagging behind in terms of research to find optimal applications for unique South African products and conditions,’ she said. ‘We also need to develop more people with skills who are able to correctly calibrate NIR instrumentation for specific, local needs.’

NIRS has some compelling advantages over previous wet chemical processes used for food testing: it does not require harsh chemicals so is safer, quicker, cheaper and has less of an impact on the environment. Several constituents can be measured at the same time, further saving time. The process does not harm or destroy the item being tested, and can easily be implemented during the production process, allowing manufacturers to correct errors on the fly, rather than having entire batches being spoiled.

Ongoing checking during production also means that producers can be confident about the quality of their entire output because all items are checked, rather than merely a sample.

‘Because you can measure the entire spectrum, NIRS gives you a fingerprint of the entire sample, not just one parameter,’ said Manley.

It appears that if the equipment is correctly calibrated, and the sample correctly handled, accurate results can be achieved relatively easily – with the push of a button. The tests can even be run remotely, ethernet access to NIR spectrometers allow for remote control and diagnostics via a company intranet or the internet – truly processing in the dark, said Tony Blakeney from Australia’s Cereal Solutions.

Manley maintained that the initial investment in equipment and specialised skills to calibrate the instrumentation is recovered within three to five years. On the skills development front, Manley said that between virtual learning, visiting international trainers, or students studying abroad, the required skills are being created locally.

Low levels

Despite the benefits mentioned above, and the ease of use, it does appear that NIRS has some limitations and struggles with low levels, said Manley. In addition, NIRS can’t measure minerals but can measure the changes they cause.

NIRS has applications in the entire food production process, from measuring protein, fat or moisture in raw materials, such as wheat, rice or milk; through to the testing of constituent elements and their combination; to testing a final product to verify quality, origin, ripeness and that the product is what it says it is.

Although it is still early days, a discussion around miniaturisation showed the potential for NIR to enter our daily lives, particularly with regards to food consumption. Personal NIRS devices could help people with food intolerances – such as lactose and gluten – determine which food is safe for them to eat. Professor Hideo Itozaki, from Osaka University is exploring how NIRS can be used to scan water and other liquids at airports to uncover explosives (and to save the rest of us from having to buy expensive airport water once we are through customs!)

The technology itself has only been commercially implemented for less than 30 years, with the first commercial NIR spectroscope being deployed in 1972 in the Canadian wheat industry. As well as the food industry, NIR is being used in space exploration, the pharmaceutical industry and agriculture amongst others. The future could hold a device that measures the exact mix of petrol in your car and adjusts your engine to improve fuel efficiency, fridges that tell you which if your food has gone bad, and three-dimensional imaging for greater visibility over what you are measuring.

NIRS basics

NIR = near infrared. This refers to electromagnetic radiation with a wavelength longer than visible light, so to the human eye, located just adjacent to red in the spectrum. Infrared is divided into three bands, with NIR being the closest to visible light, between around 0.7 micrometres and 300 micrometres (there is no hard and fast rule on the ranges).

NIRS – Near infrared spectroscopy. Using NIR as a measurement tool.

How NIRS works

A beam of infrared light is passed through a sample, which could be gas, liquid or solid, or a combination of states, for instance yoghurt with chocolate chips. Once the light beam passes through the sample it is examined to see how much of it was absorbed or transmitted, and which wavelengths were absorbed or transmitted. Each chemical bond vibrates at a characteristic frequency, and most of these frequencies correspond to a frequency of infrared light. Where the frequencies match the light is absorbed. So an analysis of the light absorbed or transmitted tells you about the composition of the sample.

Typically a NIR spectroscope would be carefully calibrated according to how it was going to be used, and the results analysed accordingly.

First published on South African Food Review.

 

SA’s in high spirits

Spring has sprung in the South African spirits market. Windows are being flung open, images revamped, and new markets introduced to novel ways of enjoying spirits.

This is despite a Euromonitor report, Spirits in South Africa, saying that contrary to expectations that the 2010 FIFA World Cup would increase sales of alcoholic drinks across all sectors, beer was the only market to see any significant growth as a result of the event.

The report found that volumes of spirit sales were heavily impacted by the economic downturn in 2010, but that this is expected to reverse as consumers start seeing increased disposable income. Distell, South Africa’s leading producer of spirits with a 32% market share, has a slightly different spin on this. The company believes the conspicuous consumption patterns of pre-2007 have been replaced with “more mindful consumption in line with today’s tougher times” and that this has resulted in premium brands that offer quality, luxury and value doing well with consumers.

This certainly touches on two significant trends emerging in the South African spirits market: the rise of the premium and super-premium brand and a more sophisticated consumer realising spirits are not just for mixing with ice and a slug of soda. These have in turn led to a rise in popularity of sipping spirits, artisan distillers and spirits and food pairing, in line with international lifestyle trends.

The South African spirits staple, ‘burnt wine’ or brandy, provides a good insight into the rise of the premium spirits sector.

The brandy renaissance

Poor old South African brandy. Just like the Biblical prophets who were accepted everywhere except their home countries, at home brandy all too often still conjures up a picture of beer-bellied men standing around a braai knocking back brandy with lashings of Coke.

Around the globe however, South African brandy is recognised as being among the world’s best, winning the International Wine and Spirits Competition’s (IWSC) Best Worldwide Brandy trophy ten times in the past 13 years. Most recently this was won by Van Ryn’s 20 Year Old Collector’s Reserve in 2011, making this the fifth consecutive year a South African brandy has held this title. In addition, this year South African spirits won seven best-in-class golds and nine additional gold awards.

South African brandies also scooped six gold medals at the Concours Mondial de Bruxelles wine and spirit competition this year, up from two last year. In South Africa, which is the fifth largest brandy producer in the world, traditionally wine-orientated Veritas added a brandy category to its awards in 2010.

Christelle Reade-Jahn, director of the SA Brandy Foundation – set up in 1984 to act as a mouthpiece for the industry – says: ‘The brandy industry is well-geared for growth. With brandy representing almost half of all spirits sold in South Africa, the soaring interest in premium brandies, as well as continuously being judged the finest in the world, the local brandy industry has a bright future.

‘We are now entering a phase of intensified communication – talking to new and current consumers in new ways to get them really excited about brandy and the many ways to enjoy this versatile drink.’

One of the ways Reade-Jahn plans to do this is by tapping into the worldwide cocktail trend, appealing to a younger market, and, with only 25% of brandy drinkers being women, also a female market. The organisation ran a competition this year in conjunction with FHM to find the ultimate brandy cocktail, using digital and social media to promote the campaign. In addition, the Fine Brandy Festival, now in its fourth year, underwent a makeover, ‘adding more luxe and fun lifestyle features which will appeal to the ‘cool’ crowd,’ says Reade-Jahn. The plan is to extend the festival from its Gauteng base to other cities in

South Africa over the next few years.

Distell’s head of spirits, Caroline Snyman, sings from the same song sheet when it comes to South African brandy, saying the local changes in the brandy market mirror the resurgence of cognac in emerging markets such as China, where VSOP (very special old pale) brandy products are considered a trade up from 12-year-old Scotch whisky.

She points to the rejuvenation of one of South Africa’s most popular brandies, Oude Meester, via an ad campaign featuring Oscar and Grammy award-winning Jamie Foxx; as well as the alignment of Flight of the Fish Eagle alongside hip-hop artists and an imaginary executive airline Eagle Air, which takes invitation-only guests to glamorous cosmopolitan destinations.

What about whisky?

Snyman says the whisky market also continues to grow, but that this is not at the expense of the brandy market. South Africa is one of the leading global markets for whiskies and we have also seen some highly regarded local brands emerging, such as Three Ships, which are being well received both locally and internationally. International brands such as Scottish Leader, Black Bottle and the specialty Bunnahabhain range are starting to establish themselves in South Africa as well, she says.

As if to prove the point that the global and local market is moving towards premium spirits, Glenmorangie recently announced the release of Glenmorangie Pride 1981, which at 28 years is the oldest whisky released by the company. The single malt was matured in Sauternes casks for an additional 10 years and there are only 1,000 bottles available. It retails at a whopping R30,000. ‘To recognise how key a market South Africa is, given the recent whisky boom in the country, there will be a bottle available at the SA Whisky Live festival in November’, says the company.

A more discerning palate

The SA Brandy Foundation’s Reade-Jahn also sees consumers trading up to premium and super-premium brands, with most growth taking place in the luxury sector. South Africa’s super-premium spirit sector is worth around R1.52 billion, with premium brandies amounting to a quarter of that.

Roger Jorgensen, a Wellington-based micro-distiller, concurs that South African consumers’ palates and preferences are becoming more sophisticated, and like our international counterparts, we are seeing the appeal of spirits as a sipping drink, rather than served as a shooter or with a mixer.

Although his distilling roots are in potstill brandy, Jorgensen has subsequently turned his hand to vodka – specifically the up and coming Primitiv Vodka – as well as absinthe, gin and limoncello. But he is concerned that legacy liquor regulations in South Africa may stifle manufacturers’ – and especially smaller distillers’ – ability to meet consumer demand for a premium and super-premium product, and also halt the growth of this sector of the industry, when it comes to vodka.

From Russia with love

‘The great northern concept of drinking spirits neat, but always with food and friends, is finding credence here: chilled premium vodka with Cape sushi, or yellowtail gravad lax, or oysters, for example,’ says Jorgensen. ‘Following the craft revolutions in the US and Europe, there are more and more local producers of spirits daring to put their toes in a traditionally difficult market.’

Despite this, Jorgensen is concerned that the current South African liquor legislation (that insists that vodka be sold with an alcohol content of 43%) will stunt this new market sector. A danger is the legislation could squash the nascent premium vodka market by ruining the subtlety of the flavour of the sipping drink with the high alcohol content.

‘The flavour and subtlety of sipping vodka, like a pot still brandy, or Cognac, and many single malt whiskys, is better appreciated with an alcohol content lower than in a 43% spirit. At the higher level the fine flavour and delicacy of the product is masked by the burn of high alcohol content,’ says Jorgensen. ‘Given that vodka is a highly rectified and relatively neutral tasting product, these flavours are indeed subtle, and tend to be significantly masked at 43% alcohol.’

In addition, this ruling is at odds with international standards, and in order to import vodka into South Africa, international distillers may have to produce a South Africa-specific version of their spirit, reducing our exposure to the premium end of the market. Finally, South African distillers, obliged to produce a 43% product, are prevented from entering international competition where the maximum alcohol level required to compete is 40%.

Jorgensen is actively lobbying for the legislation to be amended to allow more flexibility when it comes to the alcohol levels for vodka and to allow a lower minimum alcohol level, or to recognise a separate premium vodka sector that allows bottling at 40% or lower. In addition, he has urged the South African Liquor Brands Association (SALBA) to take into consideration the changing tastes of the public, and its prediliction for premium vodka, when next consulting with the Department of Agriculture on recommended changes to the legislation.

As well as these concerns, Jorgensen also faces the challenge of artisan producers everywhere: how to market and distribute his products in the face of the industry giants with their deep wallets and extensive distribution networks. He is making a name for himself through clever use of social media, introducing his products to early-adopting networks, and teaming up with restaurants and hotels that support local spirits and don’t demand pricey listing or pouring fees.

What is certain is that the South African spirits market is in the middle of a massive transformation, starting from a very solid base. With more variety and more choice, we may just start viewing our local market in the same way our spirits are viewed abroad.

What’s your favourite flavour?

It probably started with Patrón XO Café, the tequila and coffee liqueur. Suddenly tequila wasn’t only for slamming or mixing, but instead for rather civilised sipping. Since then, a deluge of flavoured spirits has entered the South African drinks market.

Most recent to follow in Patrón’s footsteps with a flavoured tequila is Pernod Ricard’s Olmeca Fusion Dark Chocolate Tequila. Released in September, the drink has a relatively low alcohol level at 35% and is described as having “a smooth, silk-like texture that perfectly accompanies the rich dark chocolate flavour, balanced with a dash of tequila.” Serving suggestions include as chilled shooter, on the rocks, or as the basis for a cocktail.

Two flavoured vodkas have recently been launched into the South African market:

Local brand Lovoka offers a caramel and chocolate flavoured vodka-based liqueur that is aimed at both the shooter and the cocktail markets. The brand makes much of its distinctive, BPA-free aluminium packaging. It is suggested the spirit be kept in the freezer compartment and served ice cold. As well as being served as a shooter or cocktail, it is also recommended that it be poured over ice and sipped. DGB looks after sales and distribution for Lovoka.

Europe’s Thunder Toffee Vodka has also made it to South African shores. With its roots in après ski society, the producers claim to have developed a recipe that delivers a silky smooth, balanced flavour. The spirit is free of additives and preservatives, and scooped a gold medal at Vodka Masters and the Spirits Business Magazine Awards. At 29.9% Thunder is also recommended served chilled or can be used in toffee flavoured cocktails.

First published on South African Food Review.

 

Understanding viral marketing content

Is viral marketing really a category in its own right? Is it either accurate or feasible to say you offer viral marketing services, or have launched a viral marketing campaign? This implies that you can plan and predict a campaign “going viral”. Or is it more a case of the best a marketer can hope for is to set the scene, make sure all the right ingredients are in place, and then, if the timing is right, see the campaign go viral?

The latest piece of what I would consider truly viral content doing the rounds on the internet is ‘Buck Norris’ – the video clip of 17-year-old cyclist, Evan van der Spuy, being knocked off his bike in KwaZulu-Natal, South Africa by a red hartebeest. At the time of writing, in less than a month almost 12 million people have watched the original clip posted on YouTube, not to mention hundreds of thousands of views of secondary clips, as well as spin-offs (you know you’ve made it on the internet when someone spoofs you), and international news coverage from UK daily Metro to online newspaper the Huffington Post.

Key to the clip was timing, both of the filming and the encounter, but key to the clip going viral was Max Cluer, owner of Team Jeep South Africa and organiser of the cycling event posting the clip up to YouTube immediately, while there was still buzz amongst the immediate audience about the incident. These Twitter and Facebook conversations were an ideal vehicle for making the clip spread virally around the world, earning Cluer’s Team Jeep brand unprecedented exposure, thanks to the logo on Van der Spuy’s cycling kit.

This is also crucial to laying the foundation for a piece of content to go viral: don’t be overly promotional. Team Jeep was seen in the context of super-awesome content that was worthy of sharing. It wasn’t a Team Jeep advert. Brian Mung’ei, Head of Business Development at Nairobi, Kenya-based web and marketing agency, Pamoja Media agrees:

“Don’t make the campaign an advertisement. A campaign doesn’t need to educate people about the product but rather on the benefits of the product. Think of a perfect online ad as a ‘behind the scenes’ version of a normal commercial TV advert. This means one needs to have a different mindset in that it’s not pushing a brand or product, rather about story-telling. The product does not even have to appear anywhere on the video for people to understand the ad and remember it,” he says.

Bozza’s Head of Brand Strategy, Catherine Lückhoff takes it a step further saying: “You don’t create virals – content either becomes viral or it doesn’t. All you (agency, client, marketing person etc.) can do is to know your market and create content that is sticky. Our experience is that contextually relevant local content is key. Content has to add value; be that through entertainment, education, a combination of, or giving users access to information.”

Bozza is a case in point. Dubbed a mobihood – a mobile neighbourhood – Bozza allows communities across Africa to share their stories and interact via a mobile phone. It launched a proof of concept on MXit in 2010, with hyper-local made-for-mobile video content. Within three days it had 40,000 subscribers and within three months, 170,000.

It can be pretty scary for brands to realise how little control they have over their brand anymore. But for content to truly become viral, they need to give up this control – or face an unpleasant viral backlash, as Brandhouse found out when it lost its sense of humour back in 2009 over user-generated spoofs of its Lou Gossett Jr. ad campaign.

Pamoja Media’s Mung’ei advises brands: “The web gives the audience greater control of how to interact with the campaign such that they can save, replay and most importantly share the advert within their networks. Ensure the video is free to access, download, embed and share online. This is basically the underlying essence of viral campaigns. If someone has to log on to your website to be able to view the advert and then ‘like’ your Facebook page to share it, someone needs to get fired.”

First published in African Business Review.

[The ready-made feature I] Opinion pieces make your client shine

In my opinion (sorry!), opinion pieces should always be an essential part of any public relations campaign. But today, more than ever, with newsrooms under so much strain and more and more companies clamouring for your audience’s finite attention span, they are an essential part of the mix.

In a series of three articles I take a look at some sure-fire ways to get your client or company’s opinion piece placed. (For brevity I’ll refer to clients, but this applies equally well to internal comms practitioners).

But first, let’s remind ourselves what opinion pieces are, and why they are such a vital PR tool.